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Booking Terms & Conditions

In order to have driving lessons you must:

  • Be at least 17 years old (or 16 years old if you have the enhanced rate of the mobility component of Personal Independence Payment (PIP).

  • Hold a driving licence that is valid for the UK (provisional, full or an appropriate foreign licence).

  • Be able to meet the minimum eyesight requirement (read a number plate from 20 metres) using your glasses/contact lenses, if normally worn.

  • Fit to drive, free from the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause your driving to be dangerous or illegal.

 

It is a legal requirement for me to ensure that your licence is valid prior to our first lesson

 Payment & Refund Policy

  • Lesson payments should be made promptly, before your lesson. Payment can be made by bank transfer or cash.

  • Lesson prices may change over time. However, any lessons purchased before a price adjustment will be honoured at the original rate. While I can't guarantee future pricing, I make every effort to avoid increasing rates once you've started lessons.

  • If you choose to stop the driving lessons, any unused credit will be refunded at no additional charge. Please note that deductions will apply for any lessons cancelled within the 48-hour notice period. For security reasons, refunds will only be issued to the original payment card.

 Cancellation Policy

  • Please provide at least 48 hours’ notice if you need to cancel or reschedule a booked driving lesson. Failure to do so may result in the full lesson fee being charged.

 

 Punctuality

  • If I arrive at the agreed pick-up location and there is no response, I will wait for approximately 10 minutes. After this time, the lesson will be considered missed, and the full lesson fee will be charged.

 

 Tests

  • For safety reasons, I reserve the right to withdraw the use of my training vehicle for the driving test if I believe your driving is not yet at the required test standard.

 

 Gift Vouchers

  • Your voucher is valid for 12 months and must be redeemed by the date shown.

  • Your voucher has no cash value and is non-refundable and non-transferable.

 

 Feedback & Complaints

  • If you're unhappy with the service I provide, please let me know - I genuinely appreciate the opportunity to address and resolve any concerns. Where resolution isn't possible, a refund may be offered.

  • If you wish to make a formal complaint, it must be submitted by email, within 72 hours of the lesson.

 

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